Frequently Asked Questions

SHOPPING

 
Yes, you'll need to register for a Faburikku account to place an order. This helps facilitate faster checkouts for your future purchases. However you can still choose to sign in as “Guest.

 
We are sorry you weren’t able to get hold of your desired item! If you wish to be notified on its availability, click on Join Waiting List.

 
We're sorry for sending you a defective item!

Please email us at order@faburikku.sg with your order number, name of the affected item, and a photograph of the defect. We will be in touch on the next steps to take once we assess the condition.

Defective cases should be highlighted to us within 14 calendar days of receiving your order. Items* returned must be unworn, unused and packaging intact. If the replacement piece is no longer in-stock, another merchandise of equal price value can be exchanged.

*Excludes: orders made with sales/ discounted/ marked-down items.

PAYMENT

 
We accept Bank Transfer and Credit Cards.

 
To ensure your order is smoothly processed and promptly delivered, we are unable to amend or cancel any orders after confirmation.

 
Orders with will be automatically cancelled after 24 hour if payment through credit card or bank transfer is not received. Following this, any codes applied in the order will be automatically reinstated as well. You may wish to place a new order at your earliest convenience!

Should you face further difficulties placing an order, please email us with your order number at order@faburikku.sg. We will get in touch with you as soon as we can during office hours.

SHIPPING

 
Upon placing the order and 2-3 business days needed for processing, your parcel will be dispatched.

*Orders made after 5pm will be processed the next business day.

Please note that during peak seasons, deliveries may be delayed for another 1-2 business days.

 
We do international shipping.

There are certain excluded countries, please email us at info@faburikku.sg if in doubt!

Refer to Orders and Delivery page for information on mailing charges.

RETURNS

 
Yes, you can exchange your item(s) within:

  • 14 calendar days of the delivery date (local Singapore orders)
  • Mail back item to be exchange by any delivery mode of your choice. Re-deliver will be charged at a fee of $1.50 for Singpost mail(no tracking) / $3.20 for Smartpac(with tracking).

We do not offer any refunds, only exchange.

Items must be unworn, unused, with packaging still intact.

*Excludes: orders made with personalisation/sales/discounted/marked-down items.

Each item can only be exchanged once with official online store receipt.

If the replacement piece is no longer in-stock, another item of equal price value can be selected by customer for exchange.

Please email us at info@faburikku.sg for exchanges before sending back.

 

 

STILL CAN'T FIND WHAT YOU'RE LOOKING FOR?

You can always reach us at info@faburikku.sg and we'll do our best to get back to you as soon as possible.

Do ensure to include all relevant details like order information, photos or anything else that will allow us help you better.

For any bulk orders, customisation or other enquiry, you may email us at info@faburikku.sg